Pricing
Three plans. No free tier. Zero mystery lines.
Yearly billing gives you two months free on every plan. The interactive demo exercises the full product either way.
Hatchling
For a small team answering customers from one nest.
Cancel or switch plans at any time
- Seats
- 3 seats
- Inboxes
- 1 shared inbox
- History
- 90-day conversation history
- AI drafts
- 20 AI drafts / seat / month
- Shared inbox with one-click assignment
- Open, pending, solved, closed workflow + SLA timers
- Filters by status, channel, assignee, and search
- AI reply suggestions with insert-and-edit
- Email + chat widget channels
- 90-day conversation history
- Custom views (saved filters)
- CSAT surveys
- Knowledge base
- API access
Flock raises you to 15 seats and 5 inboxes, adds saved views and CSAT surveys, and lifts AI drafting to unlimited once tickets outgrow one queue.
Flock
For teams where support is a squad, not a side duty.
Cancel or switch plans at any time
- Seats
- 15 seats
- Inboxes
- 5 shared inboxes
- History
- 2-year conversation history
- AI drafts
- Unlimited AI drafts
- Everything in Hatchling
- 15 seats with roles and round-robin routing
- 5 shared inboxes with per-inbox signatures
- Custom views (saved filters) shared with the team
- CSAT surveys on every solved conversation
- Knowledge base with 25 articles
- 2-year history + CSV export
- Sandbox workspace
- SAML/SSO
- Dedicated success manager
Aviary adds SSO, a sandbox for safe process changes, unlimited history, and a success manager when support is mission-critical.
Aviary
For companies where the inbox is the front door.
Cancel or switch plans at any time
- Seats
- Unlimited seats
- Inboxes
- Unlimited inboxes
- History
- Unlimited history
- AI drafts
- Unlimited AI drafts + custom styles
- Everything in Flock
- Unlimited seats, inboxes, and history
- SAML/SSO enforced sign-in
- Sandbox workspace for safe experiments
- Knowledge base without article limits
- 99.9% uptime SLA + dedicated success manager
Everything SupportNest can do, with the heaviest limits.
The full comparison
Everything the inbox, the desk, the drafts, and the history can do — plan by plan.
| Capability | Hatchling$15/mo | Flock$39/mo | Aviary$99/mo |
|---|---|---|---|
| Seats | 3 | 15 | Unlimited |
| Shared inboxes | 1 | 5 | Unlimited |
| Assignment + claiming | |||
| Round-robin auto-routing | |||
| Status workflow + SLA timers | |||
| Filtering + search | |||
| Saved custom views | |||
| AI reply suggestions | 20/seat/mo | Unlimited | Unlimited + styles |
| Channels | Email, chat | Email, chat, FB, X | All + WhatsApp |
| CSAT surveys on solved | |||
| Knowledge base | 25 articles | Unlimited | |
| Conversation history | 90 days | 2 years | Unlimited |
| CSV export | |||
| Sandbox workspace | |||
| SAML/SSO | |||
| Uptime SLA | — | — | 99.9% |
| Support | Email + chat | Priority + manager |
Hatchling → Flock
The moment a second queue appears, or CSAT becomes a goal, or saved views would save ten minutes a day — Flock pays for itself.
Flock → Aviary
When support is the front door: SSO on sign-in, a sandbox for safe process changes, unlimited history, and a success manager who knows the nest.